399bet Privacy Policy

1 Information We Collect

1.1 Registration and Identity Information

When you create an account on 399bet, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID (NID) or passport details — required for identity verification when necessary

1.2 Financial Transaction Information

During deposits and withdrawals, we store transaction-related information — such as payment method (bKash, Nagad, Rocket, or Upay), transaction amount, and time. Bank account numbers or card numbers are not stored with us.

1.3 Usage History and Technical Information

When you use our website or app, certain technical information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Website access times and page visit data (log files)
• Information obtained from cookies and similar tracking technologies
• Betting and gaming activity history

1.4 Customer Service Communications

If you contact us via live chat or email, the content of that conversation is stored and used to improve service quality and resolve disputes.

2 Purpose of Data Collection

399bet collects and uses personal information only for specific and lawful purposes. The reasons we process information are listed below:

• Account management: To handle registration, verify login, and ensure account security.
• Service delivery: To provide access to betting, casino games, deposits, and withdrawals.
• Identity verification: To confirm the age and identity of account holders — this is essential for responsible service operation.
• Fraud prevention: To detect and prevent illegal activity, multiple accounts, and fraud attempts.
• Customer support: To resolve your questions and issues.
• Service improvement: To run analysis for improving website performance and user experience.
• Bonus and promotion management: To correctly deliver welcome bonuses, VIP rewards, and other offers.
• Communications: To keep you informed about important account notifications, security alerts, and service changes.

We never sell your personal information or share it with third parties for marketing purposes without your consent.

3 Data Storage and Security

3.1 Technical Security Measures

399bet uses industry-standard security technology to protect your information:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted.
• Passwords stored using strong hashing algorithms — never in plain text.
• Regular security audits conducted on sensitive systems.
• Firewall and access control measures to prevent unauthorised access.
• Transaction data is kept in a separate, secured environment.

3.2 Data Retention Period

Relevant information is kept in our systems for as long as your account remains active. Even after an account is closed, financial transaction records and identity-related information are retained for a set period — taking into account applicable laws and the possibility of dispute resolution.

3.3 Data Location

Your information is stored on secure servers. Where third-party service providers' servers are used when necessary, those parties are contractually bound to uphold our privacy standards.

4 Sharing Information with Third Parties

399bet shares information with third parties only in specific and limited circumstances:

4.1 Service Support Parties

Some third parties that assist in operating our services may process your information to a limited extent. These include payment processing partners (such as bKash, Nagad, Rocket, Upay), game content providers, website hosting providers, and fraud prevention services. These parties receive only the information necessary for their designated tasks.

4.2 Legal Requirements

If there is a legal obligation or a valid order from a competent authority, information may be disclosed in accordance with applicable law. In such cases, we provide only the information specified in the order.

4.3 What We Never Do

• We do not sell personal information to third parties for marketing or advertising purposes.
• We do not disclose your financial information to any unauthorised party.
• We do not share sensitive identity information with unnecessary parties.

8 Response to Security Breaches

If for any reason a failure in the protection of your information or a suspected unauthorised access occurs, 399bet will take the following steps:

• Prompt investigation and response according to the nature of the incident.
• Timely notification to affected users.
• Reporting to authorities in accordance with applicable legal requirements.
• Strengthening necessary security measures to prevent recurrence.

If you notice any unusual activity on your account, please contact our customer support immediately.

9 Notice Regarding External Links

Our website may occasionally reference third-party sites. 399bet is not responsible for the privacy practices of those external sites. We recommend reading their own privacy policies before visiting those sites.

10 Changes to This Policy

399bet reserves the right to update this privacy policy from time to time. Revisions may be made due to service improvements, technology changes, or legal requirements.

For significant changes, registered users will be notified in advance via email or account notification. Continued use of the service after any changes will be taken to mean you have accepted the updated policy.

To learn more about recent changes, you can visit our FAQ section.