Responsible Gaming — Your control,
your decision
399bet believes that online betting and casino games are only enjoyable when played in moderation and with awareness. On this page we have outlined the tools and guidance that will help keep you safe.
Age Requirement and Core Principles
To open an account and take part in any betting or casino games at 399bet, you must be at least 21 years old. This is not just a rule — it is our responsibility to every user. There is no way for minors to open an account at 399bet, and any such account that is identified is closed immediately.
Betting is entertainment, not a guaranteed source of extra income. Before placing any bet, remember — only spend what you can afford to lose. Reading the terms and conditions for playing at 399bet will show you how we place user protection as our highest priority.
If you ever feel that betting is having a negative effect on your daily life, relationships, or finances, that is a signal. Seeking help at the right time is not a sign of weakness — it is the sensible thing to do.
For players aged 21 and above only
- Age verification is mandatory
- Set your own limits
- Self-exclude at any time
- 24/7 support team always available
- View your betting history at any time
Control Tools
399bet offers several practical features to help users manage their own playing habits. These tools are completely free to use and can be activated at any time.
Deposit Limits
Set a daily, weekly, or monthly deposit amount. Once the limit is reached, the account will automatically stop accepting further deposits.
Session Time Limits
Decide in advance how long you will play in one session. When the set time is up, the system will send you an automatic notification.
Self-Exclusion
Block yourself from your account entirely for a chosen period — options range from 7 days up to a permanent closure.
Betting History Review
View the full history of all your transactions and bets from your account. This is the most effective way to understand your own patterns.
Bonus Opt-Out
If you want to stop receiving bonus offers, you can opt out of bonuses through the support team, which helps reduce the temptation to bet more.
Account Temporarily Locked
If you want to take a temporary break, you can have your account closed for a few days. During this time, neither logging in nor making transactions is possible.
Warning Signs of Problem Gambling
If any of the following applies to you or someone close to you, it is time to pay attention. Recognising early signs means problems can be addressed before they grow.
Chasing losses
Repeatedly betting in an attempt to win back money you have lost — this is the most common sign of problem gambling.
Neglecting family and work
Cutting back on time with family, friends, or work — or avoiding responsibilities — in order to bet is a cause for concern.
Borrowing money to bet
Borrowing money from others or dipping into savings to fund betting is a direct sign of financial risk.
Unable to stop
Trying to take a break from betting but being unable to, or continually spending more time and money than intended.
Emotional instability
Feeling anxious or irritable when unable to play, excessive excitement when winning, and deep distress when losing.
Betting in secret
Hiding your betting habits from family or friends, or lying about it — this indicates that the problem is deepening.
Where to Get Help
If you are facing problem betting, you do not have to deal with it alone. The 399bet support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English. If you are concerned about your betting habits, want to self-exclude, or want to close your account — contact support directly.
Talking with family and friends is also very important. People close to you often notice changes first and can point you in the right direction at the right time. Professional counselling is also effective — mental health specialists are trained to deal with gambling-related issues, and seeking their help is nothing to be ashamed of.
Our FAQ page has answers to common questions about responsible gaming, which can be a helpful first step.
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Live Chat Support
Available 24/7 — speak directly in Bengali. Requests for self-exclusion and account limits can be made here. -
Email Support
If you prefer to communicate in writing, send us an email. The team responds quickly and every message is kept confidential. -
Family and Friends
Talk openly with people you trust. They are your first line of support. -
Professional Counselling
Get impartial, professional advice from a mental health specialist or counsellor. -
Community Support Centres
Various voluntary and government mental health services are available in Bangladesh — reach out locally.
399bet's Commitment
As an entertainment platform, 399bet places the wellbeing of its users above all else. We believe that creating a responsible gaming environment is not merely company policy — it is an ethical commitment to our community. That is why we support users at every step, from age verification through to self-exclusion.
Under our Privacy Policy, your personal information and betting history are fully secure and are not shared with third parties. Every transaction is protected with SSL encryption.
Potential risks include financial loss, strain on relationships, and mental stress. Betting should never be thought of as a source of income — it is limited entertainment only. Know your limits, make informed decisions, and stop when you need to.
Keep in mind
- Betting is entertainment, not a livelihood
- Never bet beyond your budget
- Chasing losses after a loss is dangerous
- For players 21+ only
- If you have a problem, seek help immediately